Overview

Emotional intelligence Training, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This course will give you the EQ edge.

EMOTIONAL INTELLIGENCE TRAINING

COURSE OBJECTIVES

What you will achieve

• An understanding of the importance of using Emotional Intelligence
• The ability to create an environment for productive work relationships
• A model to guide your responses to difficult and challenging situations
• An approach for more intentional actions
• The ability to self-motivate while tempering negative responses
• Team communication skills for running effective meetings, decision-making, and creative problem-solving
• One-on-one communication skills for constructive feedback and conflict management
• The opportunity to practice applying tools and skills through individual and group exercises
• The confidence to deal with resistance and negativity
• The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
• Skills in “outcome thinking”

What you will learn

• How to recognize and understand the five competencies for building Emotional Intelligence
• Self-motivation and job satisfaction as factors that contribute to high performance
• Practical tools and skills for communicating effectively, assertively, and collaboratively
• Influencing and partnering skills
• Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
• Skills for conflict management and dealing with difficult situations
• How to choose perceptions and behaviors that will lead to positive outcomes

Benefits of Emotional Intelligence Training

To Individuals

• You will understand how your emotions affect your performance
• Demonstrate empathy in a wide range of situations
• Deal with disappointments, challenges and obstacles
• Use Emotional Intelligence in difficult conversations
• Become effective working with others
• Become a strong performer
• Ability to change the tactics we use in managing ourselves and our relationships with others.
• Develop social awareness
• Get ahead in your career

To the Organization

Benefits of Emotional Intelligence Training

• Develop a competitive edge
• Avoid internal and external complications
• Obtain Respect from employees and clients
• Become a voice that wants to be heard
• Identify happenings in and around
• Ability to sympathize

Course Outlines

Fundamentals of Emotional IntelligenceEstablishing a common definition of EI

Identifying multiple intelligences
Removing common misconceptions about EI

The benefits of EI in the workplace

Assessing your individual EI baseline
Applying your EI to become a more authentic leader

Assessing Your Emotional IntelligenceThe value of the EI Competency Model

Evaluating a proven 2×2 model
Analyzing the core competencies: self-awareness, self-management, social awareness and relationship management

Measuring and interpreting your EI

Outlining your personal profile
Determining your strengths and areas for development

Increasing Self-AwarenessRecognizing and affirming your emotions

Benefiting from being honest and open with yourself
Expanding your behavioral repertoire for personal effectiveness
Emphasizing the importance of personal congruency
Increasing the range of your emotional vocabulary

Developing personal authenticityDemonstrating authentic leadership through your actions

Balancing personal effectiveness through greater control and flexibility of your emotional responses

Mastering Self-Management TechniquesApplying EI best practices

Recognizing your own response patterns and triggers
Reframing self-talk for better results
Employing self-control in stressful situations

Gaining greater control of your actions

Acquiring awareness of your personal filters
Increasing your range of behaviors for personal effectiveness
Pinpointing and breaking default behavior patterns

Building Social Awareness and Interpersonal EffectivenessReading the emotional landscape

Recognizing and valuing the emotions of others
Evaluating the impact of emotions on performance
Interpreting nonverbal communication

Creating a positive EI environment

Practicing self-disclosure to improve relationships
Applying the Johari Window framework
Leveraging active listening techniques

Facilitating effective communication

Mitigating the risk of unmanaged emotions
Creating a positive emotional landscape
Actively engaging the emotions of others

Enhancing Team PerformanceImproving team dynamics

Analyzing the patterns of interpersonal behaviors
Influencing the dynamics of the team

Balancing individual team member roles

Dealing with negative emotions and difficult behavior
Enhancing trust and accountability
Motivating others through authentic leadership
Facilitating work relationships in a team environment
Fostering employee engagement and morale

Becoming an Emotionally Intelligent LeaderBridging the gap between management and leadership

Debunking the myths of management
The contribution of emotionally intelligent leadership
Adapting your leadership style to fit the environment

Applying EI competencies to leadership

Transferring competencies into real-world situations
Creating the climate for performance excellence
Coaching others

Embedding the EI framework

Leveraging your self-assessment
Linking your assessment results to your goals
Developing a personal action plan