One of the key skills for success in business is the ability to communicate effectively. It is important that we are able to express ourselves with confidence and authority in a variety of situations. We must be able to get our message across effectively both with clients and with staff. We must be able to express our views in groups, “stand our ground” under pressure and at times, express contrary opinions.
To do so, we must learn how to say what we want in a way that is clear and constructive without being unhelpful, damaging relationships or disregarding the needs of others. We must be able to match what we say with how we say it while dealing with a variety of pressures and personalities on a day to day basis.
Recognising and dealing assertively with different behaviours in the workplace is an effective management technique. This workshop will give you the skills needed to communicate effectively and assertively when dealing with different workstyles and behaviours and where necessary handle any conflict to a win/win outcome.
The objective of this one day workshop is to assist staff in the development of all the communication and assertiveness skills necessary to express themselves effectively while at the same time learning the interpersonal skills necessary to manage working relationships successfully.
How You Will Benefit In this workshop you will exercise and upgrade your assertiveness skills through practical scenarios. After this workshop, you’ll be able to:
Description The Benefits of Assertiveness
Topics included in this workshop include:
On completion of the workshop, participants will be able to express themselves confidently, in both one to one and group situations. They will also be better able to handle day to day interpersonal situations in a manner which is constructive for all parties.
|Assertiveness & Self Confidence
What does Self-Confidence mean to you?
· What is assertiveness?
· What is self-confidence?
· The four styles
|Obstacles to our Goals?
· Types of negative thinking
· Case study
· Personal application
· Listening and Hearing: They aren’t the same thing
· Asking questions
· Body language
The Importance of Goal Setting
· Why goal setting is important
· Setting SMART goals
· Our challenge to you
Feeling the Part
· Identifying your worth
· Creating positive self talk
· Identifying and addressing strengths and weaknesses
| Looking the Part
· The Importance of appearance
· The role of body language
· First impressions count
Sounding the Part
· It’s how you say it
· Sounding confident
· Using “I” messages
· What to do when you’re on the spot
· Using STAR to make your case
· Building rapport
· Expressing disagreement
· Coming to consensus
Dealing with Difficult Behavior
· Dealing with difficult situations
· Key tactics
22: Responsibility / Accountability
23: Dealing with difficult people / situation
25: Giving & receiving feedback
27: Stress (management / handling)
28: Multi-generation workplace
29: Corporate skills
30: Body language
31: Decision making
34: Working communicating remotely / virtually
35: Learning attitude
36: Diversity (handling)
40: Having a revenue generation mindset
All 40 soft skills will be facilitated and achieved in a creative and highly impactful manner on a daily basis through group learning and practical demonstration sessions whereby group leaders and deputy group leaders will be nominated by the participants themselves to encourage their full participation for effective and efficient delivery of the 40 soft skills (This will be conducted and coordinated by REMOIK group learning and facilitation experts, who have high capabilities and top talents in achieving impactful delivery of these 40 top Soft skills on a daily basis to every participants for the period, thus, we have all it takes to exceed your target for a fantastic delivery
Practical: This course is heavy on reality and light on theory. Our trainers will introduce the concepts clearly, and then focus on real-world skills that connect the big picture to your job. Courses are updated regularly and trainers are active in the industry so employee’s knowledge will be fresh and relevant.
Active: Training consists of concise briefings on best practice, backed up by interactive learning activities like workshops, role-plays, case study analysis, coaching, brainstorms and structured group discussions. Participants will not sit passively through long lectures.
Stimulating: This course is interesting, intellectually stimulating and delivered in a relaxed and professional style.
Inspiring: All REMOIK Pinnacle trainers are hands-on communication professionals with years of experience. We don’t employ academic teachers – we insist on good-humoured enthusiasts who will inspire your creativity.
· Individual and group exercises
· Case studies