INTERPERSONAL SKILLS, COMMUNICATION AND ASSERTIVENESS

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INTERPERSONAL SKILLS, COMMUNICATION AND ASSERTIVENESS

 

DESCRIPTION

One of the key skills for success in business is the ability to communicate effectively. It is important that we are able to express ourselves with confidence and authority in a variety of situations. We must be able to get our message across effectively both with clients and with staff. We must be able to express our views in groups, “stand our ground” under pressure and at times, express contrary opinions.

To do so, we must learn how to say what we want in a way that is clear and constructive without being unhelpful, damaging relationships or disregarding the needs of others. We must be able to match what we say with how we say it while dealing with a variety of pressures and personalities on a day to day basis.

Recognising and dealing assertively with different behaviours in the workplace is an effective management technique. This workshop will give you the skills needed to communicate effectively and assertively when dealing with different workstyles and behaviours and where necessary handle any conflict to a win/win outcome.

 

OBJECTIVE

The objective of this one day workshop is to assist staff in the development of all the communication and assertiveness skills necessary to express themselves effectively while at the same time learning the interpersonal skills necessary to manage working relationships successfully.

How You Will Benefit In this workshop you will exercise and upgrade your assertiveness skills through practical scenarios. After this workshop, you’ll be able to:

  1. Clearly express yourself and assert your rights.
  2. Use clearer communication thereby preventing communication errors, misunderstandings and conflicts.
  3. Apply self-talk to overcome self-defeating behaviours.
  4. Apply your assertive communication skills to improve the quality of your relationships with others. Workshop

Description The Benefits of Assertiveness

  • Review the main components of assertive communication
  • Explore the differences between the various communication styles
  • Distinguish when someone is exhibiting passive, assertive, passive-aggressive or aggressive behaviours
  • Applying a situational approach to communication Making Your Wishes Known
  • Learn how to speak up and be heard
  • Say ‘no’ to excessive requests from others and put the sanity back into your day
  • Voice your requests, opinions and feelings honestly and directly
  • Useful methods to improve your assertiveness
  • How to respond appropriately to criticism
  • Manage your emotions so that they do not get the best of you
  • Employ active listening skills as a means to foster trust, open communication, and better working relationships Know Yourself
  • Identify your assertiveness blocks
  • Review active listening techniques that will improve your communication with others
  • Avoid self-defeating behaviours by changing your self-talk
  • Develop a personal action plan to put these rights to use Build Your Competency In
  • Effective communication and active listening skills
  • Setting boundaries and dealing with difficult situations Attend This Workshop If You
  • Wish to improve your personal and working relationships.
  • Would like to develop your assertiveness skills to maintain a balanced workload.


CONTENT

Topics included in this workshop include:

  • Communication and assertiveness skills overview
  • Barriers to effective communication
  • Power of behaviour
  • Different types of behaviour – direct and indirect
  • Verbal and non verbal components of communication
  • Getting our message across effectively – the words and actions
  • Expressing our point of view constructively
  • Speaking up in a group situation
  • How to raise difficult and sensitive matters
  • Giving feedback to others constructively
  • Handling criticism and other forms of manipulation
  • How to set limits and say “No” without being unhelpful
  • Handling “difficult” people and situations without being aggressive
  • Using our skills for “win-win” outcomes.

RESULTANT BENEFITS

On completion of the workshop, participants will be able to express themselves confidently, in both one to one and group situations. They will also be better able to handle day to day interpersonal situations in a manner which is constructive for all parties.

COURSE CONTENT

Day 1

  1. What is Assertiveness?
  2. Assertiveness and Assumptions
  3. Assertiveness and Status
  4. Conflict and Assertiveness
  5. Assertiveness – Setting Clear Boundaries
  6. The Art of Saying ‘No’ and other Assertiveness tools
  7. Skills of Assertive Communication:
    • Persuasion
    • Negotiation
  8. Persuasion
    • In-depth perception
    • Using others to persuade
    • Empathy
    • Managing emotions
  9. Negotiation
    1. Types of negotiation
    2. Stages of negotiation
    3. Skills of negotiation
    4. Dealing with ‘Aggressive’ and ‘Submissive’ behavior
Assertiveness & Self Confidence
What does Self-Confidence mean to you?
·         What is assertiveness?

·         What is self-confidence?

·         The four styles

Obstacles to our Goals?
·         Types of negative thinking

·         Case study

·         Personal application

Communication Skills
·         Listening and Hearing: They aren’t the same thing

·         Asking questions

·         Body language

The Importance of Goal Setting
·         Why goal setting is important

·         Setting SMART goals

·         Our challenge to you

Feeling the Part
·         Identifying your worth

·         Creating positive self talk

·         Identifying and addressing strengths and weaknesses

 Looking the Part
·         The Importance of appearance

·         The role of body language

·         First impressions count

Sounding the Part
·         It’s how you say it

·         Sounding confident

·         Using “I” messages

Powerful Presentations
·         What to do when you’re on the spot

·         Using STAR to make your case

Coping Techniques
·         Building rapport

·         Expressing disagreement

·         Coming to consensus

1
Dealing with Difficult Behavior
·         Dealing with difficult situations

·         Key tactics

 

 

 

Day 2

 

21: Assertiveness

22: Responsibility / Accountability

23: Dealing with difficult people / situation

24: Collaboration

25: Giving & receiving feedback

26: Motivation

27: Stress (management / handling)

28: Multi-generation workplace

29: Corporate skills

30: Body language

31: Decision making

32: Humility

33: Networking

34: Working communicating remotely / virtually

35: Learning attitude

36: Diversity (handling)

37: Observation

38: Courage

39: initiative

40: Having a revenue generation mindset

 

All 40 soft skills will be facilitated and achieved in a creative and highly impactful  manner on a daily basis through group learning and practical demonstration sessions whereby group leaders and deputy group leaders will be nominated by the participants themselves to encourage their full participation for effective and efficient delivery of the 40 soft skills (This will be conducted and coordinated by REMOIK group learning and facilitation experts, who have high capabilities and top talents in achieving impactful delivery of these 40 top Soft skills on a daily basis to every participants for the period, thus, we have all it takes to exceed your target for a fantastic delivery

 

 

 

 

 

Course format 

Practical: This course is heavy on reality and light on theory. Our trainers will introduce the concepts clearly, and then focus on real-world skills that connect the big picture to your job. Courses are updated regularly and trainers are active in the industry so employee’s knowledge will be fresh and relevant.

Active: Training consists of concise briefings on best practice, backed up by interactive learning activities like workshops, role-plays, case study analysis, coaching, brainstorms and structured group discussions. Participants will not sit passively through long lectures.

Stimulating: This course is interesting, intellectually stimulating and delivered in a relaxed and professional style.

Inspiring: All REMOIK Pinnacle trainers are hands-on communication professionals with years of experience. We don’t employ academic teachers – we insist on good-humoured enthusiasts who will inspire your creativity.

 

METHODOLOGY
·      Lectures

·      Discussions

·      Individual and group exercises

·      Case studies

·      Activities